My stay at Hotel Luc was absolutely fantastic! The level of personalized service made me feel incredibly welcomed, starting from the friendly check-in experience with champagne. The room was modern and luxurious with high-quality amenities, although I did find the breakfast service slightly slow at times. Nevertheless, the hotel's prime location near many attractions and efficient staff made my experience truly enjoyable.
Rooms
10.0
The room was spacious, super clean, and well-equipped with a Nespresso coffee maker, providing a comfortable atmosphere for my stay.
Service
10.0
The service throughout my stay was superb, with staff like Sergio and Andreas going out of their way to ensure all my needs were met.
Location
10.0
The hotel's location near Gendarmenmarkt made it easy to walk to many of Berlin's major sights and nearby metro stations.
Dining
8.0
While I experienced the breakfast which had a good variety, I found it a bit pricey, and the service could be quicker.
Facilities
9.0
The hotel had a lovely spa and gym, providing a relaxing atmosphere after a long day of exploring Berlin.
Frances
United Kingdom,
March
2025
5.0/10
My stay at Hotel Luc was quite mixed. While the hotel's location in Gendarmenmarkt was perfect for exploring Berlin and the breakfast was excellent with a variety of options (the Prosecco was a nice touch!), my experience with the room and service left much to be desired. I encountered check-in delays and the room was smaller than I expected, which was frustrating. Overall, the hotel has potential, but several aspects need improvement.
Rooms
6.0
The room I stayed in was clean and modern, but it felt overly small with limited space to move around comfortably. I had a lovely view from the balcony, though.
Service
5.0
The service varied during my stay; while some staff were friendly and helpful, I experienced issues with check-in and responsiveness from the front desk at times.
Location
9.0
The hotel is ideally located near many attractions, making it easy to explore the city on foot. There are U-Bahn stations nearby, which was convenient for getting around.
Dining
8.0
Breakfast options were plentiful and high-quality; I particularly enjoyed the choice available. However, I found the price for some items a bit steep, which was disappointing.
Facilities
6.0
The hotel offered useful amenities like room service and housekeeping. However, the experience was disappointing overall, given some service lapses and the check-in process.
Penelope
United Kingdom,
March
2025
5.0/10
While I appreciated the beautiful location and modern design of Hotel Luc, my stay was marred by several service issues. Although my room was spacious and comfortable, I encountered problems with the staff's responsiveness. The breakfast was delicious, but the ordering system was a bit inconvenient. Overall, it was a mixed experience, with some highs and quite a few lows.
Rooms
7.0
My room was sizeable and comfortable, but it was quite warm, and I only discovered the window opened on my last night. The lack of tea or coffee-making facilities was disappointing.
Service
5.0
The service fell short of expectations. I found the staff unhelpful on multiple occasions, including a taxi request mishap and a delayed room cleaning. It left me feeling frustrated rather than valued.
Location
9.0
The hotel's location is fantastic, right in the center of Berlin with easy walking access to major attractions. I really enjoyed being close to everything I wanted to explore.
Dining
7.0
The breakfast included a variety of options and was quite enjoyable, yet the ordering system felt unorganized. I would have preferred a more straightforward buffet style instead.
Facilities
6.0
The hotel offered various amenities, but the security felt lacking since the lift didn't require a room key. It made me uneasy about the overall safety.
Zoe
United Kingdom,
March
2025
7.2/10
During my stay at Hotel Luc, I experienced a blend of luxury and comfort, particularly enjoying the excellent breakfast and welcoming atmosphere. However, I found the room's carpeting to be a bit worn, and the mattress too firm for my taste. Overall, the attentive service and prime location made it a nice visit.
Rooms
8.0
I stayed in a cozy room that offered stunning views. but I did notice the carpeting had stains and might need some attention.
Service
10.0
The service was really good. the staff were always ready to assist and made me feel welcomed, especially during meals.
Location
10.0
The hotel's location was perfect for exploring Berlin. just a short walk from major attractions like the Brandenburger Tor and Gendarmenmarkt.
Dining
9.0
Breakfast was a highlight, with delicious options and attentive staff. though I felt the quantity could be improved at times.
Facilities
8.0
The hotel offered excellent facilities, including a lovely bar and room service that met my needs. but I would have appreciated more English-language TV channels.
Justin
United Kingdom,
December
2024
6.4/10
My stay at Hotel Luc was nice for its fantastic location and the high quality of service. The restaurant offered a delicious breakfast, while the modern design of the hotel added a touch of luxury. However, I found the wifi connection lacking and the lack of a bar was a missed opportunity to enhance the experience.
Rooms
8.0
My room was small but impeccably clean and very comfortable. The design was modern, though I could have appreciated a bit more space to thoroughly enjoy my stay.
Service
10.0
The staff were incredibly friendly and attentive, immediately making me feel welcome upon arrival with a glass of champagne. Their pro-active service really stood out throughout my stay.
Location
10.0
Situated right on Gendarmenmarkt, the location was simply ideal. I had easy access to all major attractions and was close to a U-bahn station, which made exploring the city a breeze.
Dining
9.0
Breakfast was a highlight with an impressive selection of gourmet options that catered to various tastes. Dining at the hotel's restaurant added to my overall satisfaction with the culinary experience.
Facilities
7.0
While the available services like room service and housekeeping were generally satisfactory, the wifi connection was frustratingly slow. I expected more from a hotel of this caliber.
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